Support

How can we help?

Short answers about signing in, spaces, people and bank sync, and a real person when you need one.

PasskeysInviting peopleRestore a space

Can't find your answer? Write to us

A painted desk seen from above with an open letter, a phone, a cup of coffee and a sprig of yellow mimosa
MoneyOz Supportto Ana · 10:24

Re: Inviting Rui to Our Home

Hi Ana, open Our Home, go to Members and choose Invite. Pick Member so Rui can add expenses too.

Quick answers

What people ask us most.

No passwords, ever

Sign in with a one-time code by email, or a passkey.

Code sent to ana@example.com

or
Sign in with a passkey
More about signing in

Who can do what

Every space has three roles. Owners choose who gets which.

  • AAnaOwnerEverything, including people and settings
  • RRuiMemberAdds and edits transactions and bills
  • SSofiaViewerSees everything, changes nothing
More about people

Bank sync only reads Premium

MoneyOz sees your transactions. It can never move money.

  • RevolutMain accountRead-only
  • N26SavingsRead-only

Connected through Enable Banking, a licensed provider.

More about bank sync

Deleted a space by mistake?

Any Owner can bring it back for 30 days, with everything in it.

Trip to PortoDeleted 3 days ago Restore
Day 327 days left to restoreDay 30
More about spaces

More questions

Everything else, in a minute.

Every answer applies on the web, Android, iPhone and iPad.

Signing in

Codes, passkeys and lost phones.

The code didn't arrive. What now?
Give it a minute, then check your spam or junk folder. Make sure your email is spelled right and ask for a new code. Each code works once and expires after a few minutes.
How do I add a passkey?
Sign in with a code, open Account and choose Add a passkey. Your device asks you to confirm with Face ID, a fingerprint or its PIN. Add one on each device you use.
I lost my phone. Is my account safe?
Nobody can sign in without your email or one of your passkeys. Sign in on another device, open Account and remove the lost phone's passkey.

People and roles

Invites, roles and being in more than one space.

How do I invite someone to a space?
Open the space, go to Members and choose Invite. Enter their email and pick a role. Once they sign in, the space is there for them.
Can I change someone's role, or remove them?
Yes, if you're an Owner. Open Members, choose the person, then change their role or remove them. What they added stays in the space.
Can I be in more than one space?
Yes. Keep one for home, one for a trip and one for your company. Each space has its own people, categories and bank accounts.

Spaces

Leaving, deleting and restoring.

How do I leave a space?
Open the space's settings and choose Leave space. What you added stays for the others. If you're the only Owner, make someone else an Owner first.
Who can delete a space?
Only an Owner. Before you do, think about leaving instead: the space stays for everyone else.
How do I restore a deleted space?
In your list of spaces, open Recently deleted, pick the space and choose Restore. Everyone who was in it gets it back.

Bank sync Premium

Connecting, renewing and disconnecting.

Why does my bank ask me to connect again?
European rules ask you to renew your consent every few months. We remind you before it runs out, and reconnecting takes a minute.
Can I disconnect a bank?
Any time, from the space's bank accounts. Transactions already brought in stay in the space.
Which banks can I connect?
Banks across Europe, through Enable Banking. When you connect, you pick yours from the list and confirm in your bank's own app or website.

Your data and account

Copies of your data, privacy and closing your account.

Can I get a copy of my data?
Yes. Exporting from the app is coming later. Until then, email support@moneyoz.app from your sign-in address and we will send you a copy of your spaces and transactions.
What do you do with my data?
We use it to run MoneyOz and nothing else. No ads, no selling, no tracking.
Delete your accountStep by step, and what is kept. Privacy PolicyWhat we keep, why, and for how long. Terms of ServiceThe rules for using MoneyOz.
A painted desk with an open envelope under a lamp, a fountain pen and a vase of yellow mimosa

Contact

Still need a hand? Write to us.

A real person reads every message.

Email support
  • Reply within two working days
  • In English or Portuguese

To help us help you, tell us:

  • Which device you use: web, Android, iPhone or iPad
  • The name of the space, and what you expected to happen
  • A screenshot, if it helps

We will never ask for your sign-in code. Never share it with anyone, not even us.